Spinjoys Casino Account Closing Conditions for Germany Users

These account closure terms describe how Spinjoys Casino manages closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The goal is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Scope of These Account Closure Terms

These terms apply to Spinjoys Casino accounts held by users with a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements might be relevant. The scope encompasses closures made by you, closures I carry out for compliance or security reasons, and closures that result from a regulatory instruction. They work alongside my general terms and applicable law.

I might revise these closure terms from time to time, but changes shall not impact a closure request already in progress unless the law requires it. If any condition is unclear, get independent advice before submitting a request. The language of the operational account record stays English, but Germany users may reach my support team for explanations.

Requirements for Account Closure by Germany Users

You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute persists before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to probe potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account https://www.lobbyregister.bundestag.de/suche/R004843/21569?backUrl=%2Fsuche%3Fpage%3D3%26pageSize%3D100%26filter%255Bfieldsofinterest%255D%255BFOI_LAW%257CFOI_LAW_CIVIL_RIGHT%255D%3Dtrue%26filter%255Bfieldsofinterest%255D%255BFOI_LAW%257CFOI_LAW_OTHER%255D%3Dtrue%26sort%3DREGISTRATION_DESC until the closure is confirmed in writing.

Verification Requirements Before Closure

Before I finish a closure, I might ask you to submit a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this supports my obligation to keep accurate records and stop unauthorised access. I will not handle a closure if the identity information you provided earlier clashes with the request.

Upload documents through the secure upload link I give. I do not require you to transmit sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to protect your funds and my platform. I retain verification records according to the retention rules detailed later in these terms.

Regulatory Closure and Required Steps

I could be obligated to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I might act immediately to protect the integrity of the platform and other users.

When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.

Voluntary Closure Procedures

To shut down your account on your own, send a written request using the contact details provided in my help centre. I ask you to state your registered email address and the purpose for termination so I can manage the request effectively. I might need a final identity verification before processing the closure. My support team will acknowledge the request and assign you a case number.

After I receive a comprehensive request, I normally process voluntary closure in five business days. If further documents are necessary, the duration may extend. Do not open or use a new account during this timeframe because this action can hold up the termination. I will transmit a confirmation email when the account has been terminated and no additional play is permitted.

Affiliate Account Deactivation and Commission Effect

Affiliates with a registered address in Germany can apply for deactivation of their partner account under these same principles. Before closure, I need that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is pending.

Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.

Unpaid Balances and Withdrawal Rights

A voluntary closure does not cancel your right to cash out real-money funds not under a lawful restriction. After I close the account, I will compute the withdrawable balance and return it to a payment method that passes my verification checks. Germany users should ensure the payment method matches the original deposit source where possible. That reduces delay.

If I close your account for a regulatory or security reason, I may hold funds temporarily while I finish required checks. I will disburse the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may offset that debt before returning the remaining balance.

Record Keeping After Account Termination

After your account is deleted, I hold certain personal and transactional data to satisfy legal, tax, and anti-money laundering duties. For Germany users, retention periods comply with applicable legal requirements and my internal timeline. I restrict access to that data and do not use it for general marketing after closure unless you have separately consented.

I may store records of the closure action, the reason code, and communication with the user. This assists me prove the closure was processed correctly. You may make a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.

Reopening and After-Closure Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.